Send Support Request

Our customers have access to the online helpdesk. The helpdesk automatically logs your support requests and assigns each a unique identifier. Our support specialists will process your requests as soon as possible.

Send Support Request (Please write in English only!)

To consult with our support specialists through the helpdesk, you need to be authorized. If you are not registered yet, you will be asked to complete a short registration form. Once you submit this form, you are authorized. There is no need to wait to receive an e-mail confirmation. Once you are authorized, you can send your support request to our techsupport specialists.

You can also contact our technical support team at: +1-925-231-0042. Phone support hours are Monday to Friday, 8am - 5pm PT.

Please give the following info:

• Product's name

• Product's version (see the "About" dialog)

• Product's serial number (if you're a registered user)

• Windows version (including service packs and other installed fixes or patches), US or International

• Your computer information: CPU type and speed, installed memory

• Description of the problem (as much detail as possible so we can duplicate the problem)